galaxy s5 keeps shutting off by itself and when does turn on will not load past red verizon screen battery gets HOT
blkep
Newbie

anyone have any answers maybe?

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Re: galaxy s5 keeps shutting off by itself and when does turn on will not load past red verizon screen battery gets HOT
vzw_customer_support
Customer Service Rep

This is not normal behavior for any phone, blkep. How long has this been happening? Have you noticed any specific actions triggering this? What do you have to do to get your phone working again?


AndreaS_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: galaxy s5 keeps shutting off by itself and when does turn on will not load past red verizon screen battery gets HOT
vzw_customer_support
Customer Service Rep

Let’s get to the bottom of this power cycle issue, and explore ways to resolve blkep. When did this issue start? Is there any physical/water damage to the phone? Did it start after installing/updating any particular application/software?


AntonioC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: galaxy s5 keeps shutting off by itself and when does turn on will not load past red verizon screen battery gets HOT
SoccerRef12
Specialist - Level 1

Try a factory reset and see if that fixes it.

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