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galaxy s 7 frozen, then black screen, with blue led light on and solid
sstrong275
Newbie
‎11-25-2019 07:11 AM

Last night i was deleting photos from my galaxy s7, when it froze. It then went black, it started to reboot but then went black again. Now the solid blue led light is on.. But the screen is black..

Is this fixable?

 

THanks,

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Re: galaxy s 7 frozen, then black screen, with blue led light on and solid
Klue
Master - Level 1
‎11-25-2019 06:34 PM

Did you try a soft reset of your phone?

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Re: galaxy s 7 frozen, then black screen, with blue led light on and solid
vzw_customer_support
Customer Service Rep
‎11-27-2019 07:22 AM

We always want your device to function as it is supposed to. Please sign in to your MyVerizon, then click the link provided to use the online troubleshooting assistant: https://www.verizonwireless.com/support/samsung-galaxy-s7-troubleshooting/#/main/device/&SMG930VZDA&.... We've already selected the appropriate issue to troubleshoot. If it does not resolve the issue, let us know and we will proceed to the next step. -BrittanyC_VZW

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