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g900vvru1ane9 update freezing phone.

LMK81
Member

G900VVRU1ANE9 update causing phone to freeze.  My phone is taking forever to respond since this update.  One phone on my account was replaced because it kept freezing.  The phone wouldn't shut down and even removing the battery didn't help.  The phone was replaced and the replacement worked well until 6 hours later when the update to NE9 was installed then the phone started freezing again.  There are problems with the gallery and the SD card.  Is there a fix?

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Re: g900vvru1ane9 update freezing phone.

vzw_customer_support
Customer Support

I can see why you are looking for a fix. We want your phone to stop freezing. It is recommended that you use Software Repair Assistant Tool to repair the software on the device. After completing the repair you should test the device in Safe Mode http://vz.to/1mFGTH4  to see if the issues remain.
http://vz.to/1pUxLzi

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: g900vvru1ane9 update freezing phone.

vzw_customer_support
Customer Support

I can see why you are looking for a fix. We want your phone to stop freezing. It is recommended that you use Software Repair Assistant Tool to repair the software on the device. After completing the repair you should test the device in Safe Mode http://vz.to/1mFGTH4  to see if the issues remain.
http://vz.to/1pUxLzi

TamaraH_VZW
Follow us on Twitter @VZWSupport

View solution in original post

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