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error code 10050

Ajax2
Member

Anyone know why when I try to access the cloud app it keeps showing error code 10050 and won't let me access?

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Re: error code 10050

vzw_customer_support
Customer Support

It concerns us to hear that you are having issues with accessing the cloud application. We know how important it is to access your content, and we will be glad to look into this issue for you! To confirm, have you tried to refresh your browser to see if the issue continues? Also, when was the last time that you updated your application? DavidR_VZW

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Re: error code 10050

Ajax2
Member

I updated the app a couple of days ago and I'm not quite sure how to refresh browser. 

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Re: error code 10050

vzw_customer_support
Customer Support

We want to make sure your device performs as you'd like. Have you cleared the cache from the Cloud app?  Try removing the app and adding it back to your device. How does that sound? VanetrisC_VZW

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Re: error code 10050

Kbrown32
Member

I've done all of that. Cleared data on the app, cleared cache, used different browsers. Mine hasn't worked in over a year. Also still don't have my first responder discount placed on my account that should have been placed there about 6 months ago. 

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Re: error code 10050

vzw_customer_support
Customer Support

Thank you so much for providing information about all that you have tried Kbrown32. I have sent you a private message about this matter. Please reply whenever you get a chance.

 

CandiceH_VZW

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