erased phone

AMAFEK12
Member

Yesterday evening I was driving had my Samsung 7 edge mounted an my screen flickered then went dark second later

pop up like it was starting an update,  instead in said  "erasing " this may take a few mins.    Has anyone had that happen?

Yes it wiped out everything. (I assume) . It takes me to select language , to email an password.   Then it has locked up by Google..

Anyone HELP?  I use my phone  to  uber . No phone no money

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Re: erased phone

jrh4054
Sr. Member

You need to call VZW customer service, take the phone to a VZW-owned store, or to the Samsung desk at a Best Buy.

View solution in original post

Re: erased phone

jrh4054
Sr. Member

You need to call VZW customer service, take the phone to a VZW-owned store, or to the Samsung desk at a Best Buy.

View solution in original post

Re: erased phone

kathy65793
Sr. Member

Do you remember your password for google? Did you follow jrh4054 advice and is your phone working now?

Re: erased phone

AMAFEK12
Member

Yes I'm back on my phone