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cracked screen

Member

my screen cracked. still working but its not detecting touch. it restarted and its having me put in my password. but since it cant detect touch, its not working, any tips?

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Re: cracked screen

Novice

Have the screen repaired.

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Re: cracked screen

Leader

no insurance for cracks. time to pay for the repair or get a new phone.

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Re: cracked screen

Community Manager
Community Manager

Alyssa1428,

I'm sorry to see that your screen is cracked. I know how inconvenient that can be as I just cracked my screen as well and it broke my heart. Please tell me more, what is the make and model of your phone? Do you know if you have our protection plan so that we can get the phone replaced? 

 

 

JenniferL_VZW

If my response answered your question, please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: cracked screen

Community Manager
Community Manager

Piscestg, I know that I've experienced cracked screens in the past, so I can see why you are inquiring about screen repair tips. I am eager to help. With the phone being impacted by physical damage, your device does not qualify for a warranty replacement. If you feel that the device will regain the detection of touch by repairing the screen, then you can see if you qualify for the screen repair program for just only $29. There is no troubleshooting involved if the issue can be deemed it was caused by physical damage.

 

Please note that you will have to see if you have an insurance package on your line. Here is the link to check: http://spr.ly/6601EwP5f (Under the "What's My Deductible? Am I Eligible for Screen Repair?" section)

 

You may have to pay the deductible for a replacement device if the screen repair does seem to fix the issue. You can figure out the exact price using the same link. Did this provide clarity? If you are unsure about what path to take, then please provide us with a video or picture of the damage on your screen.

AkaneM_VZW

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