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condensation in charging port

adement0831
Member

Today my phone alerted me that there was condenstion in the charging port. After what seemed like a substantial amount of time I tried again...still no luck. I went to a verizon store and they told me to let it dry out, try a hairdryer to help things along etc. It's been several hours with no change; it still will not charge. I did'nt spill anything on it, and have no idea where this moisture came from, but it was enough to cause this much corrosion. Does it sound like I will have to replace the phone? Will they charge me? And finally, where can I find my proof of insurance on the website?

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Re: condensation in charging port

bearone21
Leader

you should have asurion paperwork & the insurance should show on your bill.

call cs, 1.800.922.0204

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