Hi djbass 1000, I realize how important it is to get a good data connection to access Facebook. Let me look into these concerns. Are you needing help with your land line internet service ? What's your zip code and are you indoors when this happened? Do you have issues when trying to connect on the mobile device itself. Share some more details as the specific of why trying to connect to happenning when try to connection EdWW_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!