blocking a number

[dbog37]

I followed the steps word for word to block someone's number but when I hit submit it says unable to process request at this time, try back latet

[vzw_customer_support]

dbog37, having the ability to block a number is imperative. Our apologies it seems to be having some issues but no worries! Help is here. Let’s work together to see what’s going on. I know it’s been a couple of days and just checking, are you still having the issue? Were you attempting to do this via computer, laptop, tablet, phone? What’s the internet browser you were using?

TakendraW_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I'm having the same issue. For a few weeks I've been trying to add just one number to block. I've tried in the middle of the night when the system should have less users, and in the middle of the day when it's busier. I've tried weekdays and weekends. I have just tried for about 15 minutes straight, but it's been the same "unable" message all this time, every time. No matter what I do I can't block a number on two of my lines. Is this some sort of thing verizon is doing to force me to buy that $4.95 a month family block thing? I just want to block one number, a telemarketer computer that has relentlessly called at all hours.

[vzw_customer_support]

11hockey11

We want this process to be fast and easy. Are you trying to make this change on a computer? If so, what browser are you using? Are you trying to do this on your phone? Have you tried the other phone? Are you using the app?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I am trying to make the change on a computer, yes. I've tried Safari and Chrome, and the results are the same. And it still can not get a number blocked, still with the same error message.

[vzw_customer_support]

11hockey11

I appreciate this information. When you log in online, are you signed is as the Account Owner, Account Manager or Account Member?

ChristopherM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[11hockey11]

I'm signed in as the account owner. I'm the only one that signs in on this account, there are no members or anything. I also tried firefox just now. Still, can not block a number.

[vzw_customer_support]

Thank you for all that you've done! How long has this been occurring?
YosefT_VZW
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If my response answered your question please click the orrect nswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[psf2835]

I also can't add numbers, same message.  Chatted with Verizon and think they are having problems with that application.

[Ann154]

Out of curiosity and to see if it is similar to the issue I had with blocking phone numbers. Do you have the basic non-visual voicemail or do you have visual voicemail?