I have been a Verizon wireless customer for many years and advised many of my friends to join. I felt at the time they provided the best customer service and I never had any issues with connection when making and receiving calls. At this time I HATE Verizon and have been mistreat as a value customer and want to inform whoever will read. I had the Droid Motorola and had no issues with my call connection. However I had to get a replacement phone every 6 months after spending hrs on the phone with tech support and not able to come up with a resolution. I sent back many phone and never had any issues until this last experience. I called and spoke with 2 different manager and got better service from a level 2 tech rep support, the manager advised me that my replacement phone and the battery was sent to my employer address. By the end of the day I received the phone only, called Verizon again for the 3rd time and a day and spoke with a manager who state she was texting me the tracking number but sent the order return number. A waste of time on the phone and out my day, called back spoke with manager who never informed my battery was sent to a different address. I never experience speaking with so many manager that give wrong information just to get you off the phone. I currently have a Samsung phone which looks nice but after speaking with a level 2 tech rep state the connect is not as good as my old phone so now I’m dealing with drop calls and miss calls that don’t show on my phone that i have for 2 weeks and spend at least 3 to 4 hrs and got nothing resolved. I’m writing because I have been misinformed with poor service and required to pay for a cell phone that does not accept all my calls. Please if anyone know of the corporate office number for me to address my issues please share. Not a happy customer paying for service or a replacement phone that was not damaged at my cost.