I have lost significant service too over the past year especially at my house. When I try to use internet more often than not it spins and spins. It said the update tonight should have taken 4 to 6 minutes. Mine took over 4 hours and it froze several times during what it was doing and it didn't give me progress most of the time either. Last week after several tries tech support got it running well which lasted about a day. I've been so frustrated that it is tempting to find a different carrier I have relied on my grandson's T-Mobile HotSpot to get service at the house sometimes.