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Will a protective case cause the S8 clock to turn on and off?

Member

Placed a cover on my S8 phone not the clock turn on and off every few seconds. Is that a cover that will not cause this to happen, or does this have to do with the cover?

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Re: Will cover case cause S8 clock to turn on and off?

Member

I worked it out by placing a piece of paper on the back of the cover and it is work fine. Thanks everyone.

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Re: Will cover case cause S8 clock to turn on and off?

Customer Support

Ladyg45,

I certainly wouldn't want your phone behaving strangely like that. I appreciate you confirming. Just to make sure is this when the phone is locked the time keeps flashing? How often does this happen?

AndrewT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Will cover case cause S8 clock to turn on and off?

Sr. Member

Does your case perhaps cover the proximity sensor? It's on the front of your phone, just to the left of the earpiece. That sensor tries to tell if your phone is in your pocket or to your cheek. You may want to try turning off the setting and see if that helps. Disable the setting here:

Settings > Display > Keep Screen Turned Off

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Re: Will cover case cause S8 clock to turn on and off?

Member

I worked it out by placing a piece of paper on the back of the cover and it is work fine. Thanks everyone.

View solution in original post

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