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Wifi Texting Help!
JODRUT53
Newbie
‎10-01-2016 07:51 PM

I can text over wifi with the stock messaging app, but only on 1 wifi network, I am connected to my home network and it won't send or receive messages but on the network at work, it works...any tips or ideas as to why?

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Re: Wifi Texting Help!
Acrillix
Specialist - Level 2
‎10-01-2016 09:15 PM

Is the network at work private or public? Also may be because of the admin. I'd check with your IT Team.

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Re: Wifi Texting Help!
JODRUT53
Newbie
‎10-02-2016 06:26 AM

We don't have an IT team at work. It is a normal secured network very similar to what I have at home. Texting works at work, but not at home.

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Re: Wifi Texting Help!
Weth
Legend
‎10-02-2016 09:59 AM

Unless you are on wifi calling (VZW wifi where Verizon normally is in the status area) stock texting (SMS) does not go over wifi but the cellular network.  What is your cell signal like at home?  Did you turn on wifi calling which will allow SMS texting over wifi. 

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Re: Wifi Texting Help!
josephe_vzw
Verizon Employee
‎10-03-2016 07:58 PM

Being able to send & receive messages of WiFi is a must JODRUT53. Let's get to the bottom of what is causing this issue. What happens when you try to send a message over WiFi on your home network? Does anyone else have the same issue when trying to do the same?

JosephE_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Wifi Texting Help!
JODRUT53
Newbie
‎10-04-2016 06:13 AM

Untrue,  I am sitting in a room at work with zero cell service on airplane mode and I can text over wifi.  At home, same set up, it won't send.

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Re: Wifi Texting Help!
Weth
Legend
‎10-04-2016 07:06 AM

Does your phone indicate VZW Wi-Fi in the status area at work?   Unless wifi calling is active traditional SMS does not go over wifi.  This could be a firewall issue at home preventing the wifi calling to connect. 

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Re: Wifi Texting Help!
JODRUT53
Newbie
‎10-04-2016 07:19 AM

Thank you @josephe_vzw!  When I am at home, I have pretty terrible service, wifi is turned on, it says "service is unavailable will send when service become available". I have wifi calling on.

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Re: Wifi Texting Help!
Weth
Legend
‎10-04-2016 12:03 PM

This all points to your routers firewall rules blocking wifi calling.  Truly SMS cannot go through wifi unless wifi calling is turned on and connected, as indicated by VZW Wi-Fi indicator in status area. 

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Re: Wifi Texting Help!
JODRUT53
Newbie
‎10-05-2016 04:04 PM

I don't think that I have had this on before, but who knows. I am working on the router firewall. Do yu know what ports need to be open?

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