Highlighted

Wi-fi disconnets

Our phones keep saying wi-fi disconnected. Home internet is working fine. 

0 Likes
Highlighted

Re: Wi-fi disconnets

Community Manager
Community Manager

Tammymiller9904, 

 

We are sorry you are having trouble. Let's get a few more details. Have you tried connecting to other Wi-Fi networks? How long has this been happening?

 

JenelleW_VZW

0 Likes
Highlighted

Re: Wi-fi disconnets

For 3 1/2 months. Just took it to a Verizon store and they had no idea. So I bought a new one. I tried you tech thing and never got an answer. Not very helpful. Very disappointed in Verizon. Now I have a phone that no one will want to buy. 

0 Likes
Highlighted

Re: Wi-fi disconnets

Community Manager
Community Manager

This Wi-Fi issue is occurring with all phones on the account? If so, have you engaged in any troubleshooting on your router? AustinL_VZW

0 Likes