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Why won't my device turn on?

Member

My Galaxy S4 (only purchased in November) won't turn on at all.  I am using the original charger and I have tried the hard reset steps listed in previous threads but nothing is happening at all. Help!!

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Re: S4 Will not turn on at all :(

Sr. Leader

Have you tried removing the battery, waiting a few minutes, then reinserting the battery and seeing if the phone will turn on? 

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Re: S4 Will not turn on at all :(

Sr. Leader

Have you tried removing the battery, waiting a few minutes, then reinserting the battery and seeing if the phone will turn on? 

View solution in original post

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Re: S4 Will not turn on at all :(

Leader

if it's in a case, remove the case.

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Re: S4 Will not turn on at all :(

Customer Support

Let's get you enjoying your new phone again, crazydaisy. Have you tried leaving it plugged into that original home charger overnight? Do you see any lights or any sign of the charge when you plug it in?  Our friend tikibar1 had a good suggestion to try removing and reinserting the battery. You can also try pressing and holding the power button and volume down for about 30 seconds to trigger the phone to restart.

JenniferH_VZW

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