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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 12:57 PM

OK, your update just failed.  Why, IDK, but if you have any apps disabled, try re-enabling everything.  Sometimes the updates search for particular checksums and other system specific data and apps before it will install.

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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 12:58 PM

Your issue is that the update may have actually corrupted your install if you are getting "ERROR" and a flat-on-back android.

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Re: 2nd Half of Lollipop Update Fails
hiyoguy
Enthusiast - Level 2
‎04-30-2015 01:03 PM

Like I said, I've factory reset over and over again... Those screenshots were taken right after the most recent reset... nothing new installed, no settings changed 😕  thanks for trying though.

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Re: 2nd Half of Lollipop Update Fails
JeffD1975
Enthusiast - Level 2
‎04-30-2015 01:10 PM

Post factory reset, nothing is disabled.  So that's not the issue. 

Doing some research on other OTA updates that have had the same issue (error 402), it sounds like the installer did corrupt something on my phone and the result is that my phone is "soft bricked" and will not take any more updates.

The Samsung Upgrade Assistant refuses to work on my phone because my firmware is corrupted now.  So... the next step is... what?  I can't exactly roll back since the factory reset doesn't fix whatever is corrupted.

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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 01:13 PM

If you have extended warranty, no issues, but either way Verizon should offer to exchange the phone for a working refurb.  Don't quote me on that if you are out of warranty, as sometimes Verizon will say the update was at fault, sometimes they say its not under warranty coverage if you are past the 1 year of ownership.

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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 01:13 PM

I will refer you to my last post as well.

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Re: 2nd Half of Lollipop Update Fails
millerlp
Newbie
‎04-30-2015 01:18 PM

So I have the same problem and just tried the update in safe mode to no avail. Any other ideas? I have seen some people having success flashing to a stock image and then updating to 5.0.1 but I am not sure how to go about doing this.

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Re: 2nd Half of Lollipop Update Fails
hiyoguy
Enthusiast - Level 2
‎04-30-2015 01:22 PM

Sigh... I was really hoping it wouldn't get to the point where I have to request a replacement.  Oh well.  Thanks again for your advice.

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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 01:37 PM

To do what they did you must void your warranty and then if something goes wrong, you're on your own.

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Re: 2nd Half of Lollipop Update Fails
Snn5
Legend
‎04-30-2015 01:37 PM

Hope some of it helped.

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