Why is WiFi disconnecting on one phone but not the other?

jandean
Member

My wife's S8 keep dropping the WiFi connection but my S7 does not.  Has Verizon built in some sort of glitch in her phone?  She keeps forgetting to check before she starts using up all the data.

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Re: Why is WiFi disconnecting on one phone but not the other?

Klue
Sr. Member

If your wife's phone beleives the wifi signal is not strong enough it will switch over to verizon mobile data to complete the task. To prevent this keep mobile data turned off.

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Re: Why is WiFi disconnecting on one phone but not the other?

glitchedpixel
Sr. Member

@jandean wrote:

My wife's S8 keep dropping the WiFi connection but my S7 does not.  Has Verizon built in some sort of glitch in her phone?  She keeps forgetting to check before she starts using up all the data.


Verizon has zero to do with manufacturing phones. Sounds more like her phone has a poor WiFi card.

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Re: Why is WiFi disconnecting on one phone but not the other?

bearone21
Leader

"poor wi-fi card"never heard that one, where can you buy a good one?

sounds more like operator error on the wife's part.

 

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Re: Why is WiFi disconnecting on one phone but not the other?

Community Manager
Community Manager

We are sorry to read that your wife's phone is having an issue keeping a stable Wi-Fi connection @jandean. Rest assured we gain nothing from a problem such as this, and you have our commitment to helping you get to the bottom of this concern. To better assist you, we'd like to ask some questions. When did this issue start? Has she enabled any battery saver settings that could possibly be turning off Wi-Fi when she is not using it, to save battery?

AbrahamS_VZW

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