Re: Why does my wifi switch off

Customer Support


Thanks for confirming that setting is currently off. There isn't any need to turn it ON, since this would allow the phone to use both Wi-Fi and mobile connections when one is stronger than the other. While in this same menu though, check to make sure "Keep Wi-Fi on during sleep" is also ON. As for not using any mobile data, Settings > Data Usage would allow you to turn Mobile Data on and off as you like. Calls and texts would work fine like this, although texts with a picture or video would not work unless using a data connection (Wi-Fi or Mobile). Aside from those phone settings though, do you notice this Wi-Fi turning on and off when you are connected to other Wi-Fi signals?


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