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Why does my mobile phone lose phone calls intermittently?
OHV698
Newbie
‎03-23-2015 12:35 PM

My Samsung S4 will intermittantly stop allowing outgoing and incoming calls.  I hear the hookup sound and then nothing.  Those I call also get one ring from me on their phones but never connect.  If I restart phone it works ok for awhile then starts same problem again.  I tried hard reboot and it still does it.  I have latest firmware so I cannot improve that.  Very frustrating.  Location doesn't matter.  In home.  In car.  I turned off Bluetooth and Wi-Fi and it still won't connect when acting up.  Texting and emails not affected.  Anybody else have this problem and resolved it?

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Re: Why does my mobile phone lose phone calls intermittently?
jrh4054
Specialist - Level 3
‎03-24-2015 05:36 AM

It's possible, if not likely, that the reason you are having problems is because you have the latest firmware.  There are several threads here describing the many and varied problems that last two system updates have caused S4 users.

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Re: Why does my mobile phone lose phone calls intermittently?
vzw_customer_support
Customer Service Rep
‎03-25-2015 12:45 PM
Service issues are never any fun OhV698 which is why we are here to make sure they don't continue. Please provide us with the zipcode of your issues? Do the issues occur inside most of the time? Have you always had issues with calls?   Kinquana_VZW Follow us on Twitter @vzsupport
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