Why does my device get stuck when I am trying to upgrade?

49Marc
Member

S4 downloaded update this am. phone was disconnected.  Went to VZW reload utility - started reload & went to 98% & stopped.  Retried went to 81% & stopped. Then it told me to click lower selection to repair- my phone was not listed so no recovery code.  I downloaded latest  kies 3.  opened it and screen says close vzw upgrade assistant and retry kies 3.  Can't find upgrade assistant running . Phone is unusable. Please help. Thanks. Marc

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Re: S4 Locked

MudBone827
Novice

Upgrade assistant is an application that should be asked to be installed when you connect your phone to your PC using the USB to phone data/charging cable and is ran from your PC with phone connected to your PC.

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Re: S4 Locked

MudBone827
Novice

Upgrade assistant is an application that should be asked to be installed when you connect your phone to your PC using the USB to phone data/charging cable and is ran from your PC with phone connected to your PC.

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