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Why does my call waiting not alert incoming caller that I am on a call?

Member

My Galaxy S5 and S3 would alert an incoming caller that I am on the phone already with two short beeps while ringing in fact my wifes Droid Maxx does it and I think most of my verizon phones before these did as well but i can't seem to figure it out with the S7. I went to my local verizon store and the individual there was clueless to what I was talking about.....It is extremely annoying as a technical representative trying to advise a client while somelse tries to call me!!

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Re: Why does my call waiting not alert incoming caller that I am on a call?

Community Manager
Community Manager

nomad264,

We want to put your mind at ease. This is not a device issue. The way many of our new smartphones are configured on the network there is no call waiting indicator for the caller. We do have great options for you. We do have the ability to turn off Call Waiting. This will allow the phone call go right to your voicemail. You can remove this online at verizonwireless.com.


RobinD_VZW
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