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Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Member

Recently purchased the S9+.

I am noticing the message appears after a few seconds on a call saying "continuing call using WIFI" which is a surprise.

I've not activated any wifi calling settings.  After checking, I've noticed WIFI calling is turned off on my phone.

Any reason as to why the phone defaults to this?  I am getting 3 bars on my phone so the signal appears to be fine.

Please help.  Thanks. 

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Community Manager
Community Manager

Atomarchio1, having this message pop up would be a nuisance to me as well. Let's get this figured out. When did this problem start? Anything change on the phone? Are you experiencing issues with calls, text, or data?

 

Alberto_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Member

About 10 days ago.  Nothing has changed on the phone and no issues with calls, text, data.

 

I have not activated wifi calling or made any changes to any type of calling.

 

 

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Community Manager
Community Manager

atomarchio1, this is undoubtedly odd indeed. To confirm at the time of the pop-up are you connected to Wi-Fi? Does this occur on every phone call?

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Member

Yes.  I am connected to WIFI.  It does occur on every call while connected to WIFI.

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Community Manager
Community Manager

Thank you for letting us know, Atomarchio1. Does it happen on every Wi-Fi network, or only your home network?

 

MatthewI_VZW
If my response answered your question, please click the _Correct Answer_ button under my response. This ensures that others can benefit from our conversation. Thank you, in advance, for your help with this!! 

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Re: Why does S9+ say "continuing call using WIFI" when wifi calling not enabled?

Member

I don't know about networks other than my home network.  Will have to try that and let you know

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