Why cand I send text messages but not receive them?

[wrnrock]

Can't receive text messages but can send. I have galaxy s7

[bearone21]

switch to default messaging if you're using message+.

[vzw_customer_support]

wrnrock, let's get those messages flowing. When did this start happening? What phone did you have before?

MarkP_VZW
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If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[wrnrock]

Yes I switched to default messaging.

[wrnrock]

I hade a galaxy s5 before. I get text from an i wireless  person but my wife and kids (us cellular users) receive my text  but I can't receive theirs.

[vzw_customer_support]

Wrnrock, thanks for this information. Are you able to browse the internet with Wi-Fi turned off? Do you have any trouble making or receiving calls?

EstebanP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!