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Why can't I unlock my device?

I tried to set the lock option on my phone to unlock by pin but every time I try to unlock it by the pin I chose it says it is the wrong pin.

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Re: I tried to set the lock option on my phone to unlock by pin but every time I try to unlock it by the pin I chose it says it is the wrong pin

Community Manager
Community Manager

Hello southernmother23,

I am so sorry that you're having issues getting your phone unlocked! If you are unable to unlock using the PIN, you would have to complete a Hard Reset of your device. What make & model phone do you have?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: I tried to set the lock option on my phone to unlock by pin but every time I try to unlock it by the pin I chose it says it is the wrong pin

Community Manager
Community Manager

Hello southernmother23,

I am so sorry that you're having issues getting your phone unlocked! If you are unable to unlock using the PIN, you would have to complete a Hard Reset of your device. What make & model phone do you have?

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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