Why can't I send text messages?
mkpstamps
Enthusiast - Level 1

Happened earlier today that suddenly I am not able to send text messages, so I did my research on the topic and tried every suggestion and NOTHING worked!!!! I need help VERIZON! Please

Tags (2)
Why can't I send text messages?
sleepycap2
Contributor - Level 1

I have been trying to send and receive text messages from my phone but it never worked, not sure the reason, also was directed to dial a number to update phone software and I did and still could not send and receive text messages so I was a little concerned because the text message services were listed under my phone plan and says unlimited text messages when it does not simply work. I also downloaded the text messaging software app... so...Smiley Sad

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Re: Why can't I send text messages?
vzw_customer_support
Customer Service Rep

Hello mkpstamps and sleepycap2 - Let's get those messages flowing again! May I have each of your zip codes to reference the areas? Are you getting a specific error message when trying to send or receive? I am eager to get to the bottom of this!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Why can't I send text messages?
gjacket
Newbie

I have spent over 5 hrs on the phone, been to my local Verizon store and been through an online chat with a Verizon Wireless specialist to get help - I cannot send any text messages from Galaxy S4 when I'm at my home.  I have no issues sending texts away from home.  No one has been able to fix this problem.  I bought the phone new at the end of Dec and I have never been able to send texts consistently from home.  The on line chat specialist assigned my case to a tech support person over 4 weeks ago and still no response.  Is it my wireless router?  By the way, it's the same issue whenever I have people at home who have the same Galaxy S4 phone.  PLEASE help me get this fixed!

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Re: Why can't I send text messages?
JRCMILLETT
Newbie

I AM HAVING THE SAME PROBLEM. ZIP 93108

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Re: Why can't I send text messages?
bearone21
Legend

you can't send text messages thru wi-fi.

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Re: Why can't I send text messages?
JRCMILLETT
Newbie

I, for one, am not trying to send text through wifi. I am trying to use my verizon network extender from my home (because without it we have never had verizon service in our home). For some reason, there is no service available for either phone calls or text at the moment.

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Re: Why can't I send text messages?
vzw_customer_support
Customer Service Rep

JRCMILLETT, we need to get those text messages sending! There's no reported issues in your area. With others same make/model phones experiencing the exact same issue I'm thinking we need to trouble shoot your Network Extender. It's the only thing all of those devices have in common. Have you tried resetting it and verifying that your Verizon Wireless access settings are correct through My Verizon http://bit.ly/shbXqa ?

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: Why can't I send text messages?
JRCMILLETT
Newbie

Hello Sarah,

I have not tried what you suggest: Have you tried resetting it and

verifying that your Verizon Wireless access settings are correct through My

Verizon http://bit.ly/shbXqa ?

Can you please explain how to accomplish that? Thanks, Janis

On Tue, Feb 11, 2014 at 6:03 PM, Verizon Wireless Customer Support <

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Re: Why can't I send text messages?
vzw_customer_support
Customer Service Rep

JRCMILLETT, Let's get that up and running for you. I do not show any alerts for that zipcode. Have you had any trouble with calls? Try placing the device in safemode http://vz.to/1iNjkcs . Retest and let us know if it is working in safemode.

BrianP_VZW
Follow Us on Twitter @VZWSupport

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