Why can't I receive messages from iPhone users?

kathdogg
Member

I just switched from an iPhone to a Galaxy 4S and I like it except for text messaging.  I can text, they can see it, but I cannot see their response if they are using an iPhone.  Can you help me with this?  What do I do please?

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Re: I switched from an iPhone to a Galaxy s4.  Everything seems ok except text messaging with people who have an iPhone.  I can send them a text, they can see it, but I cannot see what they text back.  What can I do please?

Customer Service Rep

Congratulations on your new phone kathdogg! Now let's get your messaging working correctly. If you still have your old device, turn it on, go to settings, and turn off iMessaging.

If you are no longer in possession of your old device, you will need to remove your phone number from your Apple Support Profile. This can be done here: http://bit.ly/1cst2SC 

Please keep us posted, and let us know if this resolves your issue!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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Re: I switched from an iPhone to a Galaxy s4.  Everything seems ok except text messaging with people who have an iPhone.  I can send them a text, they can see it, but I cannot see what they text back.  What can I do please?

Customer Service Rep

Congratulations on your new phone kathdogg! Now let's get your messaging working correctly. If you still have your old device, turn it on, go to settings, and turn off iMessaging.

If you are no longer in possession of your old device, you will need to remove your phone number from your Apple Support Profile. This can be done here: http://bit.ly/1cst2SC 

Please keep us posted, and let us know if this resolves your issue!

Thank you,
MichelleH_VZW
Follow us on Twitter @VZWSupport

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