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Why can't I get 4G LTE service?
amberj32
Enthusiast - Level 3
‎11-25-2015 02:51 PM

For the past 12 hours or so my phone is only 3G and it should be 4G. I didn't change any setting and I've been at home and at work - same as usual. It's always 4G. What's the problem?

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Re: 4G gone
Ann154
Community Leader
Community Leader
‎11-25-2015 02:57 PM

Can you check the cellular network mode and see what it is set to? It should be LTE/CDMA mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4G gone
Ann154
Community Leader
Community Leader
‎11-25-2015 02:57 PM

Can you check the cellular network mode and see what it is set to? It should be LTE/CDMA mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4G gone
vzw_customer_support
Customer Service Rep
‎11-25-2015 03:12 PM

Let's try the easy fix first.  Your device may just need to get updated with our network.  Try turning it off for a minute and then back on again.  Let us know if that helps.

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Re: 4G gone
amberj32
Enthusiast - Level 3
‎11-25-2015 03:32 PM

Thank you. I didn't really think about checking that because I didn't change anything. Not sure why it changed on its own.

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