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Why can't I enable wi-fi calling?

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I am trying to add wifi calling to my S5. I have enabled HD Voice, but I don't have the option to "activate wifi" in the advanced calling settings. Any ideas why?

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Re: Trying to activate wifi calling - I am trying to add wifi calling to my S5. I have enabled HD Voice, but I don't have the option to "activate wifi" in the advanced calling settings

Customer Support

Allow me to address your WiFi calling concerns, LilRedRider. Your device is not compatible with WiFi calling at this time and this is why you are not able to enable that feature. Please visit this link for a list of WiFi ready devices: http://spr.ly/6580Bgi7E


See more about WiFi calling at this link: http://spr.ly/6581Bgi71



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Trying to activate wifi calling - I am trying to add wifi calling to my S5. I have enabled HD Voice, but I don't have the option to "activate wifi" in the advanced calling settings

Customer Support

Allow me to address your WiFi calling concerns, LilRedRider. Your device is not compatible with WiFi calling at this time and this is why you are not able to enable that feature. Please visit this link for a list of WiFi ready devices: http://spr.ly/6580Bgi7E


See more about WiFi calling at this link: http://spr.ly/6581Bgi71



AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Trying to activate wifi calling - I am trying to add wifi calling to my S5. I have enabled HD Voice, but I don't have the option to "activate

Member

I have 2 iPhone 7s.  Wi-fi calling works on one, but tells me to visit the website to enable the other.  The website does NOT have any option to enable wifi calling on this line. 

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Re: Trying to activate wifi calling - I am trying to add wifi calling to my S5. I have enabled HD Voice, but I don't have the option to "activate

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Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: Trying to activate wifi calling

Customer Support

stbjones1965, Wi-Fi calling comes in handy in some locations to keep you connected, so I know how urgent a resolution is. The device will need to be on the Verizon network for the initial activation. To confirm, were the steps on the following web page https://www.verizon.com/support/wifi-calling-faqs/ used? 

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