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Why can't I download the Familybase companion?

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I am trying to download the familybase companion on my sons s7 edge, it says there is "no eligible device for app install"

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Re: familybase companion

Customer Support

Being able to manage your phones is definitely important so I completely understand your concern Chrbec64. We are always here to help.


Does your son's phone have the most current software (Marshmallow)? The FamilyBase Companion application is not currently compatible with devices that are running Android Marshmallow. Visit http://vz.to/2fUn1BJ and under "Compatibility with Plans, Features and  devices" select number 6 for more details.



JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Highlighted

Re: familybase companion

Customer Support

Being able to manage your phones is definitely important so I completely understand your concern Chrbec64. We are always here to help.


Does your son's phone have the most current software (Marshmallow)? The FamilyBase Companion application is not currently compatible with devices that are running Android Marshmallow. Visit http://vz.to/2fUn1BJ and under "Compatibility with Plans, Features and  devices" select number 6 for more details.



JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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