Re: Why are notifications disappearing

Community Manager
Community Manager

You’ve been at this for quite some time, cdkarlsson, and we appreciate all you’ve done. Thank you for sharing your results with the community as well. With all that’s in this thread, I took to the settings menu myself to see what may be causing this. I found some useful information. Please follow these steps:

 

From the main screen that shows all your threads / texts, click the three bars in the top left.

Click on Settings.

Click on Notifications.

Scroll all the way down to the “Enable Popup” section.

 

If the “Mark As Read On Close” is selected, the notification will disappear. Please let us know what happens.

 

GeorgeS_VZW

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Re: Why are notifications disappearing

cdkarlsson
Member

@vzw_customer_support wrote:
In your earlier post, you mentioned you have Pushbullet installed on your PC. To gain clarity, do you also have this messaging app on your phone? If so, please ensure your notifications are turned off within your Pushbullet app, and any other messaging apps you have on your phone (including your Samsung messaging app). I understand you've used this app in the past. However, with Message+, multiple messaging apps on your device will cause your Message+ notifications to disappear. I've sent you a Private Message, and hope to hear from you soon to help resolve your notification issues once and for all. ChakiaH_VZW

@chakiah_vzw @vzw_customer_support
I had previously eliminated Pushbullet as a source of the issue, but just to be sure, I completely uninstalled it from my phone.  Even with Pushbullet removed from my phone, the original issue persists.

I decided to check out permissions on my phone: Settings → Apps → App permissions → SMS, and I noticed that I had "18 of 28 apps allowed" to use SMS permissions.  I disallowed Samsung Messages from my SMS permissions, and I thought the issue might have been fixed, as a test text notification remained on my screen for almost two hours! Unfortunately, the notification still disappeared without me reading the text.

At this point, I started doing all kinds of testing by disallowing different apps from the SMS permissions, unsuccessfully.  Eventually, I disallowed every single app other than Message+ from SMS permissions, but the original problem still persisted.  Granted, the notifications don't disappear as quickly now, but they still do disappear.

Side note: I eventually had to re-allow some apps permission to SMS, because I would get constant annoying notifications otherwise (e.g. Google Play Services), and I couldn't check voicemails (from the Verizon Voicemail app).

 


@vzw_customer_support wrote:

I found some useful information. Please follow these steps:

From the main screen that shows all your threads / texts, click the three bars in the top left.
Click on Settings.
Click on Notifications.
Scroll all the way down to the “Enable Popup” section.

If the “Mark As Read On Close” is selected, the notification will disappear. Please let us know what happens.

GeorgeS_VZW


@georges_vzw
When I went to Message+ → Settings → Notifications → Pop Up, "Enable Popup" wasn't even turned on, therefore "Mark As Read On Close" was greyed out and not selectable.

As a test, I enabled the popup (leaving "Mark As Read On Close" disabled) and sent a test text.  The popup itself is very intrusive, covering almost half of my screen!  I just sent the test text moments ago, so as for now the notification and pop are still visible.  I'm leaving the popup on my screen as part of the test and will report back later.

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Re: Why are notifications disappearing

Community Manager
Community Manager

cdkarlsson, thank you for following the instructions we provided. I also am not a fan of the popup. Our top priority is to resolve the issues you are having. Please share the rest of your findings with us. 

JacobV_VZW

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Re: Why are notifications disappearing

Akinit
Member

This is still happening to people it seems? Still happening to me for over a year on my S8, I had just been resigned to living with it until I get a new phone. Well, I got a new S10, and it is STILL happening. Get it together. Fix the app, or remove it completely from your software package.

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Re: Why are notifications disappearing

Community Manager
Community Manager

Akinit, we certainly understand the importance of being notified when a message is received. Do you have this trouble with the Message application on the phone?

 

Via the Message + application, there is a way to report a bug. Tap the menu key > settings > account > report a bug.

 

TionnaB_VZW

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