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Why am I not hearing any notification sounds?

KATMOO55
Member

After a recent software update,  I no longer have the personalized ringtones and notifications on my contacts.  

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Re: Notifications sound gone

Community Manager
Community Manager

Thank you for getting back to us, KATMOO55. We are here to help. I want to make sure we are able to troubleshoot these issues. Have you tried to do a network settings reset? If not, you can find the option in your settings, this should improve your service. You can also power off your device and try removing the SIM card and placing it back into your device.

JeffreyR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Notifications sound gone

Ann154
Expert

Where were the ringtones stored? Internal memory or SD card? Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Notifications sound gone

KATMOO55
Member

Samsung 8+  Most of these were stored.  When I looked at some of the contacts that has special ringtones and notification sounds, it's showing a number instead of a title.  I did get some of them from the Zedge app.  Also my signal has been awful since the update. 

Re: Notifications sound gone

Community Manager
Community Manager

KATMOO55, I use personalized ringtones on my device often, and I don't know what I'd do without them! I want to help. You mentioned you did get some of them from the Zedge app. To gain clarity, did you initially get them from this app, or were you able to restore them from the app? How do you usually get your personalized ringtones?


You also mentioned your signal has been awful since the update; this is never the way we'd want you to feel this way about your wireless experience. To better assist, please advise what specific issues you're having with your signal.

 

ChakiaH_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Notifications sound gone

Community Manager
Community Manager

Hello there KATMOO55! We know it is important to keep your phone personalized and we would be glad to help you y...

 

RachelM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Notifications sound gone

jrh4054
Sr. Member

RachelM_VZW, have you not read this thread?  KATMOO55! said what phone was involved!

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Re: Notifications sound gone

Ann154
Expert

The ringtones need to be saved in the ringtone folder on the phone's internal memory space for the phone to see them properly. Notifications are saved in the notifications folders. Alarms are in the Alarms folder.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re: Notifications sound gone

KATMOO55
Member

I got most of the notifications from zedge but I copied most of the ringtones from my laptop to my phone. 

Normally I have a good signal at home but it's only showing like 2 bars.  My phone also shows my calls are originating from a town that is 1 1/2 hours away from where I live.  I changed my setting from global to lte/cdma.

Re: Notifications sound gone

Community Manager
Community Manager

Let's continue to work together. Are you able to get your previous ringtones added back to your phone from your laptop at this time? It is important to note that all cellular providers cannot guarantee coverage indoors as many factors outside of Verizon’s control can contribute to indoor performance as we recommend Wi-Fi to improve indoor experiences. Do you have Wi-Fi available? Provide us with specific details about your experience. How far do you have to travel for service to improve? Do you know other VZW customers with the same service concern?

 

CoreyM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Notifications sound gone

KATMOO55
Member

My coworker sent me a text around 5:30pm last night.   I received it this morning around 9:30am.  I never had a problem until this last update.   I do have wifi and it's always turned on and connected. I'm showing 2 bars where I normally have 4. 

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