Highlighted

Why a second password for WI-FI router?

reinie7
Member

Trying set up wi-fi on my new S4.  Have entered my 14 digit router passphrase, but the S4 wants a second password.  I have never needed a second password to connect any of my other devices to the router.  Anyone know how to work around this?

Labels (1)
0 Likes
1 Solution

Correct Answers

Re: Why a second password for WI-FI router?

Community Manager
Community Manager

reinie7,

This seems very strange, and not something that is characteristic of this phone. What happens when you try to enter in the same password a second time? Have you attempted to turn WiFi off on the phone, then back on? Please let us know. Thank you.


ErinW_VZW
Follow us on Twitter @VZWSupport

0 Likes

Re: Why a second password for WI-FI router?

Community Manager
Community Manager

reinie7,

This seems very strange, and not something that is characteristic of this phone. What happens when you try to enter in the same password a second time? Have you attempted to turn WiFi off on the phone, then back on? Please let us know. Thank you.


ErinW_VZW
Follow us on Twitter @VZWSupport

0 Likes

Re: Why a second password for WI-FI router?

reinie7
Member

Thanks for your reply, ErinW,

I must have done something wrong. The third time I tried, I entered the 14

digit passcode for my router and Voila! I had Wi-Fi. I thought I had

double checked every digit but the machine is smarter than I am so it has to

be my fault.

All is well now, every other setup item has worked perfectly, I am happy.

Sorry for the bother.

Reinie7

0 Likes

Re: Why a second password for WI-FI router?

Community Manager
Community Manager

No bother at all! We are glad to see it all worked out for you!

TamaraH_VZW
Follow us on Twitter @VZWSupport


0 Likes

Re: Why a second password for WI-FI router?

GeoBob
Member

I have a similar problem. I am setting up wi fi on my Core Prime phone, it is a 16 figure pass code, the same one as on my router...however this will not authenticate and wi fi will not set up  could you help me with this one

Thanks  Geobob

0 Likes

Re: Why a second password for WI-FI router?

Community Manager
Community Manager
GeoBob-

Let's get you the help you need.  Are there other numbers you can try? Have you used that same number when setting up Wi-Fi on other devices?  Keep us posted.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
0 Likes