Re: Why Won't My S7 Stay Connected To Wifi After Update?
dexman
Community Leader
Community Leader

Try factory defaulting the phone and see if that resolves the problem.

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Re: Why Won't My S7 Stay Connected To Wifi After Update?
Tinamanni
Enthusiast - Level 2

I'm going to have to I guess. I was really trying to avoid that

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Re: Why Won't My S7 Stay Connected To Wifi After Update?
vzw_customer_support
Customer Service Rep

Sorry for the mix up, Tanamanni. I know that resetting your phone is not high on your list of things you’d like to do and I appreciate all the effort you’ve already put into this. Let’s take a step back and try out what Ann154 suggested first. Please use the steps at https://www.verizonwireless.com/support/knowledge-base-203892/ to place your phone into Safe Mode and try connecting to WiFi while in Safe Mode. This can help us to determine if there’s just a 3rd party application that’s not agreeing with the update and causing trouble or if it’s something more. Also, please go into Settings > About Phone and let me know the Build Number you’re seeing on the device. 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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