Why Doesn't My Galaxy S7 Get Notifcations After Update?

fjs2099
Member

After the the Nougat update my always on display does not show notifications such as missed calls text etc.  It did before the update.  The section to show notifications is grayed out.  ANY Help??

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Community Manager
Community Manager

SHARYNSCHERYLEICH, getting a new software update should help improve the function of the device. I want to make sure that your features are working as they should. If you go into your Settings, Display, Tap on Always On Display, tap on Layouts, is the Show Notifications switch on? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Community Manager
Community Manager

It’s important you receive notifications to ensure you never miss out on an important call, text or email. Let’s dig into this and make sure notifications are coming through. Do notifications show when you pull down the status bar, http://spr.ly/65848kVAI? Have you powered off and on since the update?

DanielleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

fjs2099
Member

Yes to both. The notifications do not show on the always on display screen.

The turn on notifications under layout is grayed out. The only time it

works is if I have a lock on the screen. Before 7.0 the notifications

showed on the always on display even if unlocked. Makes no sense for a user

to walk by their phone and only want to see what notifications have come

through only if it was locked.

On Mar 10, 2017 1:38 PM, "vzw_customer_support" <forums@verizonwireless.com>

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Community Manager
Community Manager

It’s our goal to investigate this device concern for you, fjs2099 and make sure that the notifications are working as they should. All the details you have provided us are very help and I’m happy to continue helping.

I did send you a private message to go over a few additional details and we look forward to working with you.

SteveR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Would you please make this public?  I'm sure there are more of us with the same issue..

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Seriously, what's the answer?

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

GREFIS18
Member

Have you heard any more? I did the upgrade and the same problem is happening to me. It's really frustrating.

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Re: Why Doesn't My Galaxy S7 Get Notifcations After Update?

Community Manager
Community Manager

SHARYNSCHERYLEICH, getting a new software update should help improve the function of the device. I want to make sure that your features are working as they should. If you go into your Settings, Display, Tap on Always On Display, tap on Layouts, is the Show Notifications switch on? Please keep us posted.

KevinR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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