Why Can't My Wi-Fi Find My Ip Address?

dbg43
Member

wifi wouldn't connect to home router, said it can't find the ip address?? it was working?

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Re: wifi said it can't find the ip address?? I have the address, where do i enter it?

Community Manager
Community Manager

I know how important Wi-Fi connections can be to conserve data, dbg43. I’m sure we’ll get you connected again. Weth actually had an excellent suggestion to try to either restart your Wi-Fi’s router or even have your phone forget the Wi-Fi connection http://spr.ly/658488OcK then add it http://spr.ly/658588Ocz from scratch.

If the trouble continues, please run a diagnostic on your phone using the steps at http://spr.ly/658688OcM
.



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: wifi said it can't find the ip address?? I have the address, where do i enter it?

Weth
Sr. Leader

Power cycle the router (even if other connections are working)

forget the wifi connection on the phone and then redo connection.

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Re: wifi said it can't find the ip address?? I have the address, where do i enter it?

Community Manager
Community Manager

I know how important Wi-Fi connections can be to conserve data, dbg43. I’m sure we’ll get you connected again. Weth actually had an excellent suggestion to try to either restart your Wi-Fi’s router or even have your phone forget the Wi-Fi connection http://spr.ly/658488OcK then add it http://spr.ly/658588Ocz from scratch.

If the trouble continues, please run a diagnostic on your phone using the steps at http://spr.ly/658688OcM
.



JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

View solution in original post

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