Why Am I Being Told that My Galaxy S7 Has A Virus?
Gayle123
Enthusiast - Level 1

I am getting a mesaage that says: The page at [Removed] says you system is heavily damaged by four viruses. We detect that your SamsungGalaxy 7 is 28.1% DAMAGED because of four harmful viruses goes on to say it will damage my contacts , photos, data, apps etc

It says I should remove the virus now and give me 2 steps to do that including downloading AT GOOGLE pLAY

iS THIS LEGITIMATE?

Thanks for any help out there... gayle

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Re: I just upgraded to galaxy 7 less than 2 weeks ago. Im getting a scarey message about a virus
kincaed
Contributor - Level 2

The warning is NOT legitimate. Do NOT download what it says from Google Play. It's a scam trying to sucker you into installing a garbage app that may cause even more issues including trying to get you to pay money for it. As I expected my AV on my PC won't even let me view the link you posted. I took precautions even if I had been able to access the link. Anytime something attempts to say your PC or a phone is x% damaged it's a give away that it's not legit.

So, the big question is when do you see this message? Is it all the time? Are you running a particular app when it is occurring? Is it just popping up at any given time regardless of what you are doing? More specific details will help. Smiley Happy

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Re: I just upgraded to galaxy 7 less than 2 weeks ago. Im getting a scarey message about a virus
kincaed
Contributor - Level 2

The warning is NOT legitimate. Do NOT download what it says from Google Play. It's a scam trying to sucker you into installing a garbage app that may cause even more issues including trying to get you to pay money for it. As I expected my AV on my PC won't even let me view the link you posted. I took precautions even if I had been able to access the link. Anytime something attempts to say your PC or a phone is x% damaged it's a give away that it's not legit.

So, the big question is when do you see this message? Is it all the time? Are you running a particular app when it is occurring? Is it just popping up at any given time regardless of what you are doing? More specific details will help. Smiley Happy

Re: I just upgraded to galaxy 7 less than 2 weeks ago. Im getting a scarey message about a virus
demmo86rt
Champion - Level 3

Yeah, don't do that, it's a scam, just choose the webpage and move on with your life.

Re: I just upgraded to galaxy 7 less than 2 weeks ago. Im getting a scarey message about a virus
Gayle123
Enthusiast - Level 1

I really appreciate your answer. I didnt download anything or click any

links. It did seem like an odd warning which btw would pop up randomly. I

was also able to reach verizon customer service and they said exactly what

you did. Thanks again for your reply! Much appreciated!