Re: Where is the S8 Update to fix our phones???
AzzaJay
Enthusiast - Level 2

@KatiM_VZW @VZWSupport , the main issues I'm experiencing is increased battery usage, when surfing or using applications the phone just freezes randomly, then when I'm trying to create it reply to text messages the keyboard freezes. The most irritating item after the update is there call quality, previously it was excellent now people are stating that my voice keeps fading in and out. There has to be a solution to it. I'm going to look at other options perhaps including an iPhone. This phone was flawless prior to this update!

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Re: Where is the S8 Update to fix our phones???
LEGOQUEEN1967
Enthusiast - Level 2

That is a canned, scripted answer if I ever heard one.  Why don't you go to the beginning of this thread and actually READ all the comments posted here before saying something like this........that would be a start.

Re: Where is the S8 Update to fix our phones???
jrh4054
Specialist - Level 3

My questions were directed to the KatiM_VZW.

Re: Where is the S8 Update to fix our phones???
AzzaJay
Enthusiast - Level 2

the main issues I'm experiencing is increased battery usage, when surfing or using applications the phone just freezes randomly, then when I'm trying to create or reply to text messages the keyboard freezes. The most irritating item after the update is the call quality, previously it was excellent now people are stating that my voice keeps fading in and out. There has to be a solution to it. I'm going to look at other options perhaps including an iPhone. This phone was flawless prior to this update!

Re: Where is the S8 Update to fix our phones???
Cfig77
Enthusiast - Level 3

What in the world are you even talking about Verizon?? How in the [removed] do you pop in and reply to a thread and have the nerve to ask what is the problem when there are about 6 comments from people clearly stating what the problem is. It's canned answers like this that show you don't do you job, you don't care about your customers, and you constantly insult us with stupid remarks like this. You tell us to post to your forum because that's how you find out when there are issues then you don't even put the time in to read them. You really have some nerve!!!

Content removed to comply with Verizon Wireless Terms of Service

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Re: Where is the S8 Update to fix our phones???
vzw_customer_support
Customer Service Rep

AzzaJay, having the latest updates for your phone is crucial as it helps to ensure you have the best experience with your phone. I'm sorry to hear you have experienced several issues since installing the latest update. Software updates are released by the phone manufacturer, I can reassure you that feedback from the software updates is evaluated and utilized to optimize future updates.

 

Let's work towards resolving your current issues. How long did your battery previously last prior to the update? I understand your phone is observing intermittent freezing, is this with all apps or only certain apps? Please verify the available space on your phone with these instructions: https://www.verizonwireless.com/support/knowledge-base-211237/. I can also see that you are facing challenges when it comes to call quality. Please provide the zip code where you are experiencing call quality issues, and enable Wi-Fi Calling on your phone: https://www.samsung.com/us/support/answer/ANS00062718/. Please let us know if these steps are effective in resolving your issues and keep us posted.

 

LorenzoP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Where is the S8 Update to fix our phones???
Cfig77
Enthusiast - Level 3

Actually LorenzoP from Verizon, the software updates come from Google. This is part of the problem, over 80 of the people from each company (Verizon, Google, and Samsung) don't even know who is responsible for what. And as far as updates being crucial, they might be however my phone was working perfectly before the update so I'd say not crucial. And if Google is going to put out an update that you say is crucial, then they are responsible for thoroughly testing it and making sure there are no bugs or issues before they force the update on us. And as far as trying to resolve the issues, you should probably read all the posts and do some research before coming on here. Now is not the time to troubleshoot. I've already spent hours on the phone troubleshooting. It's not good that I ,as a customer know more about the situation. After talking to a supervisor I was told that you (Verizon and Google) are aware of the issues and that Google is working on a update to fix the update. And so that brings us to where we are now. It's been two weeks and there is still no fix! Please do your job and call Google and find out when the update is coming out. We are sitting here waiting with our phones not working and you are not giving us anything. This is unacceptable!!

Re: Where is the S8 Update to fix our phones???
wlm9700
Enthusiast - Level 3

My mom and I both have the Galaxy S8 and updated our phones and they work just fine and so much better than before I don't know what happened to yours but ours work just fine.

Re: Where is the S8 Update to fix our phones???
vzw_customer_support
Customer Service Rep

Cfig77, I can definitely understand your frustration and appreciate all of your efforts in troubleshooting this so far. We want to see you with a good working phone. When there are issues due to software updates, we do reach out to all parties involved with the software update. Feedback is given and testing is performed to ensure this is corrected and prevented going forward.

 

You have mentioned the update does not allow your phone to work. Please provide some additional details on this. Are you able to make and receive phone calls? Are you able to send and receive text? What happens when using data? 

 

DanielleR VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Where is the S8 Update to fix our phones???
LEGOQUEEN1967
Enthusiast - Level 2

We have tried clearing the cache, doing a master reset, and downloading

apps manually, but we still gets apps and games crashing at random on our

S8+. How on earth are we going to correct this issue? Since we didn't

think to get the protection plan, we had hoped our S8+ would be great.

What options do we have? When you respond....please leave the scripted

answers out of it.

On Mon, Apr 9, 2018, 9:14 AM vzw_customer_support <