I'm puzzled. I'm transferring everything from a Samsung S6 to another Samsung S6 because the 1st one is defective. I've been able to use Verizon Cloud to move everything over, except I can't get the nearly 6 GB of music and 3 Gb of pics/video to transfer. I tried downloading to a pc but a pop up says I have nothing to download. Now what? Thanks for the help
I found the answer on Samsung's Support site:
Where are my photos and videos stored on my Samsung Galaxy S6 active ™ , and can I move them?
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