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When on a phone call when I need to enter numbers on the keypad, the screen goes black and the device doesn't register the numbers. Sometimes it works, but most times not...very frustrating. Any recommendations?
Robin1959
Newbie
‎02-19-2015 06:49 AM

When on a phone call when I need to enter numbers on the keypad, the screen goes black and the device doesn't register the numbers.  Sometimes it works, but most times not...very frustrating.  Any recommendations?

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Re: When on a phone call when I need to enter numbers on the keypad, the screen goes black and the device doesn't register the numbers.  Sometimes it works, but most times not...very frustrating.  Any recommendations?
SuzyQ
Community Leader
Community Leader
‎02-19-2015 07:02 PM

Is there a case or screen protector that is possibly interfering with the proximity sensor (detects if the phone is near your face, allows the keypad/screen to be visible when the phone is away from your face)

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