What should I do if my device is frozen?

justme200414
Member

wont turn off, wont recognize when i plug it in to a charger?

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Re: my s 4 just froze???

justme200414
Member

Yes I pulled battery out. Then put it back in – all good thanks

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Re: my s 4 just froze???

Community Manager
Community Manager

Sorry to hear you encountered an issue with your S4, justme200414. With regards to the freezing and charging issues, did you attempt a reset with a battery pull? Is this issue still occurring, or was it a one time occurrence?

Let us know as we'd like to help assist with this, if the issue is still continuing. Thank you, justme200414.

NicandroN_VZW

Follow us on twitter @VZWSupport

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Re: my s 4 just froze???

justme200414
Member

Yes I pulled battery out. Then put it back in – all good thanks

View solution in original post

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