What's up with the data outputs?!
jscotty
Newbie

To the delight of Verizon I was forced to upgrade my phone and with that I had to change my plan (which meant bye to my unlimited data plan). I fought with them for about 2 weeks before they gave me 6 GBs for the same price I was paying for unlimited. I didn't mind because I rarely used more then 3 GBs a month anyway. I upgraded in June and everything was going decent until about 2 months ago. This is my three bill not and suddenly every month my data usage has gone up a gig at least. I almost went over my limit last month, but the thing that gets me is the fact I am not using anything more then I used to. So I am using my phone the same as I was before, but now suddenly I am using more data. How is that even possible? I only use the internet and instagram from time to time and the games I play don't require data to play. So how does that make 6 gigs in a month?! I asked verizon but yet they couldn't tell me nor did they seem to understand what was happening. Is there a way to truly see what is zapping my data and how to manage it? I am not talking about this built in data gauge that comes with my galaxy s4.

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Re: What's up with the data outputs?!
vzw_customer_support
Customer Service Rep

Have no fear, Verizon is here! We can help with the data usage jscotty! May I ask what data services do you use? A great way to restrict what apps use cellular data is to go to Settings > Cellular > Use Cellular Data For. Let us know if the data usage changes.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: What's up with the data outputs?!
jrh4054
Specialist - Level 3

ArnettH_VZW,

I love the canned positive responses (Have no fear, Verizon is here) you VZW people give to every problem post.  There is no 'Cellular' setting with the S4.  If you go to Settings>Connections>Data usage, you can turn off mobile data, limit data usage, and get alerts when data usage reaches a limit that you can set.  You can't limit data usage for certain apps, or control what data is used for.  In the Wi-Fi setting (Settings>Connections>Wi-Fi), you can set an alert to use Wi-Fi for high data-usage apps.

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