Currently, I am waiting more than 72 hours for a return phone call!!! On Friday, I contacted tech support; I waited more than 30 minutes to speak with a supervisor "Billy" who was more robotic and script than human. He assured me that I would receive a follow up call within 24 - 48 hours. Today is Wednesday and I have yet to receive a call back. I called on yesterday and spoke with David, who advised he would email the parties indicated and check back with me at the end of the day to ensure someone had followed up with me. GUESS what nothing as of yet!!!! I get it NO CUSTOMER CARE OR QUALITY SERVICE!!!!!!!! I am frustrated with my Samsung 5 device and the process entirely. I have been a loyal customer of verizon for almost 20 years, which means ABSOLUTELY nothing to customer care or service!!!! NOTHING @ ALL!!!!!!!!!! Ridiculous that loyalty counts for nothing......
Getting a call back from Verizon is very rare unless you were on a troubleshooting call with them and were disconnected. This is a prime example of you having to stay on top of them and call call call.
I too have had many terrible experiences with customer care passing the buck and blame on other companies and departments just to avoid having to take responsibility and do any work.... I have been with verizon a short time and am already SERIOUSLY disappointed with the company.... great network coverage, but TERRIBLE customer service and satisfaction.
Andrew thank you for responding. Unfortunately, your response did not
answer my question. Actually this is the 2nd replacement on the same phone.
And honestly I would like to explore alternative options to this Samsung
Galaxy 5; attached is a copy of the message my phone is displaying on a
On Wed, May 6, 2015 at 11:40 AM, Verizon Wireless Customer Support <
they are not going to do that for you i am on replacement number 4 and am still stuck w/ this note 4 that can bairly connect enough to make calls or have any kind of there "best 4g in america"