What else can I do with a device that got wet?

Member

My phone got seriously wet last Thursday.  I've had it in a bowl of rice ever since then (four days).  I thought this weekend that it was coming back, because I could get a picture, even though it was flickering.  I put it back in the rice, but now when I check on it, I am getting no picture at all, just a snowy screen.  Is there anything else I can do, or is my phone shot?

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Re: My phone got wet four days ago and I have had it in rice ever since then, but have only had partial success. Is there anything else I can do?

Community Manager
Community Manager

Sunny61,


Getting your phone wet is never a fun thing to have to deal with. Do you know if you had insurance on your line? You may always check your My Verizon account online (vzw.com) or app to see if your device is covered.If so, you may file a claim at asurion.com.


Other options to get you in a working phone would be our certified pre owned devices. You may check them out here: http://vz.to/21DuVSv You also can activate an old device on your line if you or someone else you know has a working VZW phone: http://vz.to/1RPk0Oe


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: My phone got wet four days ago and I have had it in rice ever since then, but have only had partial success. Is there anything else I can do?

Sr. Leader

It is time to declare the code, the patient has died. TOD 3:26 PDT 4/4/2016.

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Re: My phone got wet four days ago and I have had it in rice ever since then, but have only had partial success. Is there anything else I can do?

Community Manager
Community Manager

Sunny61,


Getting your phone wet is never a fun thing to have to deal with. Do you know if you had insurance on your line? You may always check your My Verizon account online (vzw.com) or app to see if your device is covered.If so, you may file a claim at asurion.com.


Other options to get you in a working phone would be our certified pre owned devices. You may check them out here: http://vz.to/21DuVSv You also can activate an old device on your line if you or someone else you know has a working VZW phone: http://vz.to/1RPk0Oe


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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