Voices cut in and out on my new S8 phone
SHADOWCAT6969
Newbie

I bought the new galaxy S8+ and from the start I have had problems with voices cutting in and out and I also have problems getting 4g I have never had problems with my old S5.

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Re: Voices cut in and out on my new S8 phone
vzw_customer_support
Customer Service Rep

SHADOWCAT6969, that new galaxy S8 is a great device. I do want to help you with this. Where are you having this trouble? Are you using the new SIM card that came with your device? Have you tried restarting the device?

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Re: Voices cut in and out on my new S8 phone
SHADOWCAT6969
Newbie

I have tried restarting the phone and set it to local not global still cuts in and out doesn't matter where I am at I'm about ready to return phone to best buy for either a new S8+ or another phone model

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Re: Voices cut in and out on my new S8 phone
vzw_customer_support
Customer Service Rep

SHADOWCAT6969 having a working phone for calls is a must. Let's keep working on this.  Do you have a case on your phone? If so have you tried removing the cause to see if it is interfering with service? Have you tried resetting the network settings http://spr.ly/658685EW0 ?

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Re: Voices cut in and out on my new S8  phone
KENASH20
Enthusiast - Level 2

Mine was acting flakey on phone calls, until I went into
Settings to "ADVANCED CALLING"
then "Advanced Calling" 
to turn off "HD Voice and Video call".

Hope that helps.

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