Visual voicemail goes to lock screen

[Juminix]

i found something that fixed the issue for me. if you wipe the cache partition: https://cellphoneforums.net/samsung-galaxy/t432113-samsung-galaxy-s8-clear-app-cache-data%3B-wipe-ca...  (on an s8, you have to use the bixby button instead of the home button) then it should fix the issue. hope this helps anyone that still has this issue.

[Chanfam]

Can confirm this (wiping the cache partition) fixed the issue for me too.

[jsaidoo]

Wiping the cache partition fixed this issue for me too (Galaxy S8+).

[gddeals]

clearing voicemail app data and wiping cache partition did not fix it for me. S7.

[CARLISLE50]

Same here.

[vzw_customer_support]

CARLISLE50 -

Having working voicemail is very important. I want to make sure you have the best experience with your phone.  Just to clarify, do you mean you are still having issues with the voice mail or the steps above resolved it for you? Can you clarify what steps you've already taken?

EricaC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[CARLISLE50]

I have listed a whole host of problems, but none of mine involved voicemail. But none of my other problems have been resolved. 

Sent from my Verizon, Samsung Galaxy smartphone

[vzw_customer_support]

CARLISLE50-

Having multiple issues is certainly not what I want to hear. I'd appreciate an opportunity to help turn things around. Can you elaborate more on the issues you're experiencing?

EricaC_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[gddeals]

@EricaC_VZW , how about telling us how to fix the problem that this thread is actually about?

the one where when you try to listen to your voicemail, the screen goes black like it should and the voicemail starts, but then the screen comes back on again for a second and it pauses the voicemail. the only way to play the whole thing is to put it on speaker.

[vzw_customer_support]

gddeals,

Finding the best way to fix the troubles is important. I can see from the thread that most people have had luck with simply clearing the cache partition. I see that you stated this did not work on your S7. What other troubleshooting have you tried thus far? I do not want to have you do something that you have already tried.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!