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Visual Voicemail Is Not Working After Switching Carrier

Member

I have a Samsung Galaxy S9 from Samsung (unlocked, no carrier software).

I had the device on AT&T until last week.

Although I setup my Verizon Voicemail, I just kept getting errors in visual voicemail ("Sorry, we're having trouble connecting. Make sure you have a good signal and try again. If you still can't connect, please contact Customer Service.")

I FIXED THIS MYSELF. I'M POSTING BECAUSE OF THE TERRIBLE ANSWERS FROM VERIZON.

Cust Service told me that "it's not possible to make visual voicemail work because the necessary software is only in the Verizon build and you don't have that".

I won't bother to explain all the reasons they're totally wrong. Instead, here's how to reset visual voicemail so you can redo setup on Verizon.

 

  • Go to device settings > apps
  • Find voicemail
  • Force stop
  • Clear data cache
  • Disable app
  • Uninstall app updates
  • RESTART PHONE
  • Update app from Galaxy store
  • Open voicemail
  • Run through setup
  • Done!

Save any visual voicemail messages from old carrier before starting and all will be good.

 

I don't know why Verizon tech support say this is impossible.

It is possible and works.

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Re: Visual Voicemail Is Not Working After Switching Carrier

Customer Support

n1njade, first and foremost, we are thrilled to have you as a member of the Verizon family. We apologize for the experience you endured and we thank you for the steps you provided to fix the Visual Voicemail issue you were having. While some features may not be available on unlocked phones, there may be workarounds. I went ahead and submitted your feedback to the correct department for internet review. While we have you here, do you have any other questions or concerns? 

-JacobG_VZW

 

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