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Visual Voicemail App

Member

I recently changed phones to an unlocked Samsung Galaxy S20 that I purchased directly from Samsung.  All my apps transferred easily, except for the Verizon visual voicemail app.  It's not available in the google play store.  Premium Visual Voicemail has been part of my plan for years.  How do I get the app?  The uninformed chat reps say it doesn't work with unlocked phones.  But the Verizon FAQs say:

Can Visual Voicemail be used with any device?

Visual Voicemail is supported on all smartphones and select basic phones on standard accounts.

ALL SMARTPHONES.  Not just smartphones that are purchased through Verizon.

How do I get the app?

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Re: Visual Voicemail App

Sr. Member

Carrier visual voice mail apps have issues with unlocked phones. Samsung includes their own visual voicemail app for the unlocked S20.

 

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Re: Visual Voicemail App

Expert

The FAQs for the Visual Voicemail application is outdated. For example, the Verizon Visual Voicemail application isn't available on the Google Pixel phones either even if those phones were purchased through Verizon Wireless as branded devices. Why? The Google Pixel phones have their own visual voicemail option incorporated into the phone dialer application and doesn't need a separate application. As the other community member noted the unlocked model of the phone you purchased has its own version of a visual voicemail interface already installed on the phone. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Visual Voicemail App

Customer Support

Hi, lanunz. You have come to us with a great question. The Visual Voicemail app is a perfect place to store all of your voicemails. While we do off the application on all devices, we cannot guarantee that it will be available to Non-VZW devices. We hope this helps clarify. Courtney_VZW

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Re: Visual Voicemail App

Member

That's my point.  If it's not available on ALL SMARTPHONES as the FAQ says, then it should say so.  People base their buying decisions on what is published on a website.  I didn't think I had to question every statement I read on the Verizon website before making my buying decision.  Going forward, I most certainly will, and I advise everyone else to do so as well. Verizon cannot be trusted.

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Re: Visual Voicemail App

Member

Then your website should say so. 😡

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Re: Visual Voicemail App

Expert

The FAQs are written for Verizon Wireless branded devices. The nature of the BYOD phones can't guarantee exclusive features will work on unlocked unbranded devices. By choosing an unlocked phone, shouldn't you have researched that before purchasing? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Visual Voicemail App

Leader

no, you tried to save money & thought you were getting a truly universal, unlocked phone from samsung.

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Re: Visual Voicemail App

Member

I recently switched to Verizon a 2nd time and I have an unlocked Samsung device. 

Unfortunately, there is no other option than to manage voicemails the old fashion way through dialing *86 with Verizon. It's one of those features we do not get when not owning a Verizon branded device. 

Boo. 

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Re: Visual Voicemail App

Customer Support

Welcome to Verizon Wireless, Susan. I know how nice it is to be able to use Visual Voicemails on your device. I am sad to say since you do not have a Verizon Wireless device the software is not on the phone to utilize our software. I am glad to hear that you are able to listen to your voicemail. Besides this I hope everything else is well with us? AmberF_VZW

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