I feel that throttling existing customers video is not very good customer service. I was actually told that existing customers would not have their video throttled.
We're reviewing your request as we speak.
Let’s make things happen.
Thanks for reaching out to us for help. We've processed your request. To recap, here's what we've done:
The new Verizon Plan Unlimited includes: ?Unlimited talk and text ?Unlimited data ?Full quality HD Video: Customers who were on the unlimited plan before August 23rd will not be throttled down to any data usage or HD quality streaming, customers benefits will remain the same.
If you need anything else, please visit us online or via My Verizon Mobile. If you have questions about this request, feel free to give us a ring at 1.800.922.0204 or dial *611. We're open 7am - 11pm Mon-Fri and 8am - 9pm Sat/Sun local time.
As always, thanks for choosing us. We appreciate you.
Yours truly, The Verizon Wireless Customer Service Center