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Verizon Cloud not backing up photos since 12/27/2015
jessicafm
Member

The title really says it all. The last photos that have been backed up were taken on 12/27/2015; none between 12/28/2015 and today have been backed up. When I open the Verizon Cloud app, all the photos I've taken since that date simply don't show up, despite being visible in the Gallery. It's like the app can't detect them. When I log into My Verizon online, they aren't there either.

I have a Samsung Galaxy S5 running Android version 5.0. All my photos are saved to the DCIM/Camera folder on the sd card, so they're all in the EXACT same place. I can see them all in this folder when I plug my phone into my computer. I have updated the Verizon Cloud app, uninstalled it, and re-installed. Help! What is going on?

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