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Ever since the last software upgrade, my computer gives me an error whenever I attach my phone to it. The problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: SUA.exe
Application Version: 1.0.0.1
Application Timestamp: 5333848b
Fault Module Name: MSVCR90.dll
Fault Module Version: 9.0.30729.6161
Fault Module Timestamp: 4dace5b9
Exception Code: c0000005
Exception Offset: 00056b1d
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
I tried uninstalling and reinstalling the Upgrade Assistant, with the same results. This happens on both of my computers with Win 7, and with multiple phones. Has anyone seen this problem and/or know the resolution to it?
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Thank you for all of this information, pteeyore. We definitely want to figure out what is causing this problem. What is it that you are trying to do when you get this error? Have you reached out to Samsung for assistance? Since the program is supported by Samsung, I would recommend calling them at 888-987-4357.
AndreaS_VZW
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