Verizon 2.0 UA for Android stops working with Win 7
pteeyore
Newbie

Ever since the last software upgrade, my computer gives me an error whenever I attach my phone to it. The problem details:

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    SUA.exe

  Application Version:    1.0.0.1

  Application Timestamp:    5333848b

  Fault Module Name:    MSVCR90.dll

  Fault Module Version:    9.0.30729.6161

  Fault Module Timestamp:    4dace5b9

  Exception Code:    c0000005

  Exception Offset:    00056b1d

  OS Version:    6.1.7601.2.1.0.256.4

  Locale ID:    1033

  Additional Information 1:    0a9e

  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789

  Additional Information 3:    0a9e

  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

I tried uninstalling and reinstalling the Upgrade Assistant, with the same results. This happens on both of my computers with Win 7, and with multiple phones. Has anyone seen this problem and/or know the resolution to it?

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Re: Verizon 2.0 UA for Android stops working with Win 7
vzw_customer_support
Customer Service Rep

Thank you for all of this information, pteeyore. We definitely want to figure out what is causing this problem. What is it that you are trying to do when you get this error? Have you reached out to Samsung for assistance? Since the program is supported by Samsung, I would recommend calling them at 888-987-4357.

AndreaS_VZW
Follow us on Twitter @VZWSupport

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